Live and breathe solution return and refund policies
LAB Solutions wants you to be happy with your purchases. We realize there are times when an item may become damaged during shipment or may not be exactly what you were expecting. We are here to help you resolve these issues as quickly and easily as possible.
Should you need to return or exchange an item, please thoroughly review this return policy, then contact us for assistance with your return. Thanks for being our customer!
Please note new change to policy: To ensure the health and safety of our Team Members and customers during this critical time, we are suspending our current retun policy and all sales are final unless there was a quality problem with the product at the time of purchase.
1. WHAT IF I NEED TO CHANGE MY ORDER?
We’re committed to getting your order packed up and shipped our as quickly as possible.
If you order was placed within the last 2 hours, please reach out to a Member Specialist and we’ll help you out!
If your order was placed more than 2 hours ago, we will make every attempt to honor a order change, but we can not guarantee that it will always be completed.
2. WHAT IF I NEED TO RETURN MY ORDER?
Our products are all perishable items and thus once mailed the orders cannot be canceled or returned unless they are received in a damaged package or an incorrect order was sent to you. Please contact us and our support team will be happy to speak with you.
3. WHAT IF I NEED TO CANCEL MY ORDER?
We are happy to cancel your order but you will need to contact us within 2 hours of placing it - before it is sent out in the mail. Once mailed the orders cannot be canceled or returned unless they are received in a damaged package or an incorrect order was sent to you. Please contact us and our support team will be happy to help you.
4. WHAT IF MY ORDER WAS SENT TO THE WRONG ADDRESS?
LAB Solutions is not responsible for failed deliveries when:
1. You provided an incorrect or outdated address.
2. Your recipient is out of town or not available to receive the order when it is delivered.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling by the carrier.
5. WHAT IF I RECEIVED AN INCORRECT ORDER?
Oh no! We are very sorry to hear this. Please contact us, and allow us to make this right! For quickest assistance, send us an email to firstname.lastname@example.org to hear back within 24 hours.
Please note: Due to our products being perishable items, all returned products must be in unopened packages with the original receipt attached.
QUESTIONS AND CONTACT INFORMATION
We are happy to talk with you about your order and answer any questions you have. Please reach out to us with your full name, order number, ad any other pertinent information at email@example.com
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