ASANA - FAQs
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1. I just placed an order - when will it arrive?
Everything ships from San Diego using USPS priority mail services, unless it is an unusually large order, for which we use UPS Ground. Our shipping days are typically Mondays and Fridays, from which most orders go out those days. We are a small business and all orders ship directly from where we make the almond butter and granola. Delivery time varies depending on your location. Please allow 5 to 10 business days to receive your order.
During the holidays it may take longer for orders to ship, especially in the weeks around Christmas and New Years.
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2. Do you ship internationally?
Yes! Please use the contact form, fill out what you want to order, and your address. We will respond within 24 hours with a quote.
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3. Can my order get here quicker?
Yes, please use the contact page to request expedited shipping.
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4. Where is your granola made at? Is it certified gluten-free?
Our gluten-free granola is hand made at our certified commercial kitchen in Poway, Ca. We use only certified gluten-free oats that have been specially organically grown for our company. In addition, all of our products are produced in certified gluten-free facilities.
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5. Do you sell wholesale?
Yes, please use the contact page to get in touch and learn more.
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6. How can your cacao nibs be phytic acid free?
It has to do with the quality of the genetics (100% heirloom, Arriba – naturally very low to no phytic acid), the soil, water and sun in which it is nurtured, the age of the trees but specifically the fermentation process and the sun drying. The fermentation is akin to soaking and sprouting, in fact some of the cacao is actually sprouted during the fermentation process, so phytic acid and other anti-nutients are deactivated during this stage in the processing. And the intense Ecuadorian sun drying (UVA) then knocks back any bacteria that comes about through fermentation.
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7. Why do you use coconut sugar? What are the benefits?
Coconut sugar is an unrefined sweetener that we sustainably harvest from small sustainably grown farms. Coconut sugar measures low on the glycemic index (35) so it does not cause the blood sugar spike that regular sugars do. It also contains essential nutrients and is high in many vitamins and minerals such as potassium, magnesium, zinc, iron, and B vitamins.
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8. What do I do if I need to cancel my order? What do I do if I received an incorrect order?
We are happy to cancel your order but you will need to contact us within 12 hours of placing it - before it is sent out in the mail. Once mailed the orders cannot be canceled or returned unless they are received in a damaged package or an incorrect order was sent to you. Please contact us and our support team will be happy to speak with you.
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9. Do you offer returns or exchanges?
At this time, we do not offer returns or exchanges. If you're unhappy with your order please send us an email and we are happy to discuss it with you.
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10. I never received my package?
If your tracking information is showing 'delivered' please first contact the carrier. If the issue is not resolve, please reach out to us with your order number and confirmed address. We are happy to help you resolve the issue.
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